At this point if you haven’t heard of Pinterest, you are officially living under the proverbial rock. I’ll do my best to move on and forgive with a debriefing: Pinterest allows people to share who they are by sharing the [...]
Luxury brands are no longer lagging in the digital world – well, the best ones, anyway. The ones that still are? We’re betting they’ll catch up soon given the recent track record we’ve seen with lots of luxury companies ramping [...]
When Facebook goes public, CEO Mark Zuckerberg will be richer than Microsoft Corp.’s Steve Ballmer and Russian steel billionaire Vladimir Lisin, both twice his age. This is according to an article in the Washington Post, one of an array of [...]
Mother’s Day is a holiday made for online shopping. While many of us may not live with our mums, we can surely still think of them and send them something special – particularly when our favorite retailers keep making it [...]
As a trained journalist and self-proclaimed newshound, you can imagine my delight when Adam Kmiec said the one thing he can’t live without is…newspapers! Specifically, the New York Times and the Wall Street Journal (and really, does printed news get [...]
Unless you’re living on a planet uninhabited by anything Mark Zuckerberg has touched, you’ve heard the news about Instagram. Facebook, the biggest social networking site on the planet (our planet, you know, the one Mr. Z is on), purchased the [...]
Thanks to the proliferation of social media and viral video, one customer’s experience can suddenly become every customer’s experience. Top retailers know that the voice of the customer (VOC) has become more important than ever before. Managing every customer’s encounter [...]
Hautelook, the flash sale site for high fashion and luxury items at a discounted price, was recently bought by Nordstrom, a company that clearly believes in the power of Hautelook’s online brand. Hautelook recently won an eTail Best-in-Class award for [...]
The talk of the hour in retail and any other business model that deals with customer service (and what kind of business doesn’t, really?), is all about improving the customer experience. Why is this such a hot topic today? We [...]
Around 2008 when the economy started taking a nosedive, everyone thought that the bridal industry would be recession proof. People will always get married, right? Wrong. According to Brian Beitler, Chief Marketing Officer/Executive Vice President, David’s Bridal, the number of [...]
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