A while back we had promised our loyal readers a series on new e-retailers and new technologies. We’ve had a few stories here and there, but we’re back in full swing now as there have been lots more exciting launches [...]
Can’t get enough of infographics? They’re just so handy! Here’s one from Milo (which compiled research from a study done by SearchEngineLand.com and one by eMarketer.com) on how consumers are looking for and finding local small businesses, as well as the impact [...]
There are a lot of routes you could take in attempting to nail a customer experience strategy for your organization. How do you know what’s the right answer? What efforts will bring better brand recognition, increased loyalty and a proven [...]
Forrester Research has predicted that online retail sales will reach nearly $300 billion in the United States alone by 2015. As more across the globe turn to the web for gift ideas and for shopping transactions, retailers who expect to [...]
The talk of the hour in retail and any other business model that deals with customer service (and what kind of business doesn’t, really?), is all about improving the customer experience. Why is this such a hot topic today? We [...]
Around 2008 when the economy started taking a nosedive, everyone thought that the bridal industry would be recession proof. People will always get married, right? Wrong. According to Brian Beitler, Chief Marketing Officer/Executive Vice President, David’s Bridal, the number of [...]
Jay Shaffer, Chief Marketing Officer, California Delicious, chose a ‘One Thing’ that will probably set a light bulb off for many of you as retailers, especially online retailer, also can’t live without it. What is it? Customer Service. And more [...]
eTail, the multi-channel conference from which this blog was sprouted, has this year decided to recognize some technology providers who are true innovators in our industry. We’re thrilled to roll out the red carpet for eCommerce’s “Rising Stars.” These are [...]
After attending our eTail West event at the end of February, Andrew Asch from ApparelNews.net wrote a great summation of his observations about social media and its effect on online retail. He shared his insights on his sight and I’m [...]
As part of their Survey on the Spot mobile application, On the Spot Systems, a mobile systems provider based in Boston, recently rolled out a custom-branded and designed survey tailored for salons and spas. With this app, iPhone users can [...]
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